We pride ourselves on a culture that makes everyone feel welcome, with the signature warmth of Laings being felt from the moment you step through our doors. Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment that makes our colleagues feel inspired every day. We encourage individuality, tenacity, and drive to help continue the legacy of Laings and shape the future of a business we are all proud to work for.
Hear from Michael Painter, Rolex Brand Ambassador – Laings Edinburgh about his experience working with one of the world’s most prestigious watch brands. Michael discusses how he tailors each Rolex interaction with personal touches and why being part of our clients’ special moments of celebration is so rewarding.
Learn how Emma Millar, Goldsmith and Stone Setter, undertook a journey of education and passion at the world-renowned Alexandre Diamond Setting School in Antwerp. Following the three-month Diamond Optical Setting course, Emma returned to Laings with skills that have been applied to recent high-profile creations including the necklace commissioned by Sir Jackie Stewart for his Race Against Dementia fundraising event.
We create unforgettable experiences for our clients using knowledge handed down from generations of the Laing family, coupled with modern interpretations of luxury retail. Clients can enjoy refreshments from our refreshment partners, The Dalmore and Lanson, and an educational journey through jewellery and watches to find the pieces that perfectly represent them. As we look to the future, we aim to carve out a new ambition for our clients’ experience, to immerse them further into our world and leave an everlasting impression on them.
Thanks to the passion, commitment to excellence and curiosity of our colleagues, Laings continues to grow. Our diverse mix of jewellery and watch professionals, from brand ambassadors to goldsmiths, are always learning and we support them through advanced training in-house and with our brand partners. We believe in recognising talent when we see it and nurturing the next generation of skills, empowering our people to become experts in their chosen specialism – across every area of our business.
"Discover what it means to give someone an experience they’ll remember for a lifetime."
RICHARD LAING SALES DIRECTOR