Delivery & Returns

Laings Flagship Store

Royal Mail Strikes September & October 2022

Please note that due to Royal Mail strike action on 30th September and 1st October any orders placed from 29th September (after 12 noon) will be shipped on 3rd October at the earliest.

We apologise for any inconvenience and will keep your orders safe until posting.  Our client services team will be in touch when your order is received and also advise when your order has been dispatched.

If you have any questions regarding this, please do not hesitate to contact us via customer.service@laingsuk.com

*COVID-19 related issues may impact our service from time to time, should this occur and with our knowledge, we will advise our clients directly.

Timeframes are in relation to our business operating normally (outwith lockdown/restrictions).

Delivery Timeframes

Orders Placed:

Monday to Friday before 12 noon are usually dispatched the same day* (excludes bank holiday Mondays)

Monday to Friday after 12noon are dispatched next working day*

Friday after 12 noon are dispatched Monday (excluding Bank Holidays)*

Weekend orders are dispatched on a Monday (excluding Bank Holidays)*

EXPECTED DELIVERY IS NEXT DAY PRE 4PM* (excludes Friday orders, these will be delivered Monday)

*If you are applying for finance this is subject to the approval of your credit agreement by our credit provider.

*Please Note: All delivery times are subject to stock availability. If your item has to be ordered direct from suppliers and we are unable to dispatch your order within our 'normal' 1-3 day delivery we will contact you to discuss your delivery date and time. We cannot take responsibility for any delays caused by credit applications or banking delays. In addition to this, delivery times can be delayed should an item of jewellery require re-sizing. Delivery times are extended over bank holidays and may be extended as the result of any adverse weather conditions, postal strikes and other factors that are beyond our control.

Delivery Charges

Delivery will be free of charge for all UK orders. Delivery will be made by Royal Mail Special Delivery™ and will reach you within 1-3 working days, but normally next working day. We can only deliver to customers within the UK and Northern Ireland.

Fraud Protection

To help fight online fraud Laings is pro-active in recognising fraudulent transactions. Our checks are essential and completed for each and every transaction to protect the security of both our customers and our business.

Where possible we will endeavor to conduct our security checks inside our delivery service level agreement, however from time to time we may contact you by phone or e-mail to request additional proof of identity before we dispatch your order.

If you wish to discuss this further, please do not hesitate to email us.

Royal Mail Special Delivery™ Service

All of our orders are despatched using Royal Mail Special Delivery™ services. All items are insured by us whilst in transit and a signature at your address will be required upon receipt of the delivery.

If you are not at home during your delivery time, Royal Mail will leave you a contact card so you can re-arrange delivery for a suitable date.

All of our orders are dispatched using the 'Special Delivery' service scheduled pre 4pm next working day and a signature will be required.

Click & Collect

Click and collect is available at our 4 locations.  

Watch and Jewellery Brand purchases can be collected at your local Laings authorised dealer.

Click and collect is not available on orders using V12 Finance.

You will be notified when your item is available for collection.

Returns Policy

WEB ORDER RETURNS

At Laings, we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. A refund for an online order can be requested within 14 days of dispatch and an exchange within 30 days of dispatch. Please note that this applies to online purchases only and items such as earrings cannot be returned for hygiene reasons. We cannot accept returns for items that have been altered, specially ordered, re-sized or engraved.  If you have secured finance with our third-party provider, you must contact them to arrange the cancellation of the finance agreement.

WEB ORDER RETURN BY POST

Items can be returned directly to Laings Head Office within 14 days (refund) / 30 days (exchange) as confirmed above from the date of dispatch using our returns slip below.  This does not affect your statutory rights.

Click here to download a Laings Web Order Return Slip.

For your benefit and security, in the event of a postal return, we recommend that you send the goods back to Laings Head Office by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. Laings will not cover the cost of postage.

WEB ORDER RETURNS TO STORE

Alternatively, online purchases may be returned to our store along with the returns slip where our store will be pleased to assist with your refund or exchange. Please note when returning in store within 14 days for a refund, the store will be unable to process your refund directly, this will be passed to our web team who will notify you when the refund is completed. 

IN STORE RETURNS

In-store purchases can be exchanged within 28 days (Rolex 14 days) but no refund will be offered. 

Terms and Conditions

Laings cannot accept returns of earrings or cleaning products if the packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.

When returning items to Laings or to our store, the item(s) must be in its original condition and packaging, accompanied with the dispatch note and the returns slip.

We cannot accept returns for items which have been altered, re-sized, or engraved.

The store will be pleased to return your order to our head office on your behalf where the request will be processed in accordance with our returns Terms & Conditions.

If you should experience problems with, or have any queries about our returns procedure please email us using customer.service@laingsuk.com

Sale Items

SALE RINGS

Our sale rings are typically available only in selected sizes. If making your purchase directly from the website or heading into one of our stores we recommend contacting us for the available size prior to proceeding, occasionally this information might not be displayed online.  Sale rings cannot be exchanged for a different size. In the case where the size ordered is unsuitable a refund will be offered. Certain rings may be able to be re-sized. Please note that re-sizing on sale rings is chargeable.

RINGS

We like to cater to all clients and as such display all sizes available to Laings in a particular ring.  This does not mean the item is immediately available for delivery but that Laings are happy to order in sizes directly for clients.  This may result in an additional waiting period that you will be notified of upon placing your order or making an inquiry. Time scales will vary depending on the ring but rest assured we will aim to meet your desired date where possible.

Return Enquiries

If you have any further inquiries regarding a pending return our team will be happy to assist you.  Please contact customer.service@laingsuk.com.