Christmas Deliveries and Returns

While Laings offer a next day service with online orders we would encourage our clients to place their order by 20th December by 1 pm 2019 to aim for pre-Christmas delivery. 

Online purchases from December 1st 2019 will come with an extended return policy. You can return your items for a full refund or exchange up until Friday 14th January 2020 providing the item is in an unworn condition and returned as sold. Applicable with online purchases only.  Items such as earrings cannot be returned for hygiene reasons. We cannot accept returns for items which have been altered, re-sized or engraved.  

Online purchases can be returned to our stores but refunds will be processed via our head office.    

In-store purchases can be exchanged within 28 days (Rolex 14 days) of purchase but no refund will be offered.  If you have secured finance with our third party provider, you must contact them to arrange cancellation of the finance agreement.

Delivery Charges

Delivery will be free of charge for all orders for weekday delivery. If you wish to request a Saturday delivery, an extra £5 delivery charge will be added. Delivery will be made by Royal Mail Special Delivery™ and will reach you within 1-3 working days. We can only deliver to customers within the UK and Northern Ireland.

When Order is placed

  • Monday - Thursday before 3pm – Usually dispatched same day*
  • Monday - Thursday after 3pm – dispatched next working day*
  • Friday before 3pm – Usually dispatched same day*
  • Friday after 3pm – dispatched Monday (excluding Bank Holidays)*
  • Weekends - dispatched Monday (excluding Bank Holidays)*

EXPECTED DELIVERY IS BETWEEN 8AM-1PM*

*If you are applying for finance this is subject to approval of your credit agreement by our credit provider.

Please Note: All delivery times are subject to stock availability. If your item has to be ordered direct from suppliers and we are unable to despatch your order within our 'normal' 1-3 day delivery we will contact you to discuss your delivery date and time. We cannot take responsibility for any delays caused by credit applications or banking delays. In addition to this, delivery times can be delayed should an item of jewellery require re-sizing. Delivery times are extended over bank holidays and maybe extended as the result of any adverse weather conditions that are beyond our control.

Fraud Protection

To help fight online fraud Laings is pro-active in recognising fraudulent transactions. Our checks are essential and completed for each and every transaction to protect the security of both our customers and our business.

Where possible we will endeavour to conduct our security checks inside our delivery service level agreement, however from time to time we may contact you by phone or e-mail to request additional proof of identity before we dispatch your order,

If you wish to discuss this further, please do not hesitate to email us.

Royal Mail Special Delivery™ Service

All of our orders are despatched using Royal Mail Special Delivery™ services. All items are insured by us whilst in transit and a signature at your address will be required upon receipt of the delivery.

If you are not at home during your delivery time, Royal Mail will leave you a contact card so you can re-arrange delivery for a suitable time or date.

All of our orders are dispatched using the ' Special Delivery' service scheduled between the hours of 8am - 1pm (includes Saturday if requested) and a signature will be required.

Click & Collect

We offer a free click & collect service within any of our stores.

At the checkout select Click & Collect and choose your nearest store for delivery.

Please allow 2 -3 working days for your purchase to be sent. The store will then contact you when the item is ready to arrange a suitable collection time.

Please ensure you bring proof of your order and personal photographic ID including the credit card used to make your payment with you when you collect your order

Returns

At Laings, we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. A refund for an online order can be requested within 14 days of dispatch and an exchange within 30 days of dispatch. Please note that this applies to online purchases only and items such as earrings cannot be returned for hygiene reasons. We cannot accept returns for items which have been altered, re-sized or engraved. In store purchases can be exchanged within 28 days (Rolex 14 days) but no refund will be offered.  If you have secured finance with our third party provider, you must contact them to arrange cancellation of the finance agreement.

By Post

Items can be returned direct to Laings Head Office within 14 days (refund) / 30 days (exchange) as confirmed above from the date of dispatch using our returns slip.

Please click the following link for your returns slip. Downloadable Return Slip

For your benefit and security, in the event of a postal return we recommend that you send the goods back to Laings Head Office by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. Laings will not cover the cost of postage.

In-store

Alternatively, purchases may be returned to our store along with the returns slip where our store will be pleased to process your refund or exchange. Please note when returning instore within 14 days for a refund, the store will be unable to process your refund directly, this must be done within Head Office during the working hours of Monday - Friday. 

Terms and Conditions

Laings cannot accept returns of earrings or cleaning products if the packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.

When returning items to Laings or to our store, the item(s) must be in its original condition and packaging, accompanied with the dispatch note and the returns slip.

We cannot accept returns for items which have been altered, re-sized or engraved.

The store will be pleased to return your order to our head office on your behalf where the request will be processed in accordance with our returns Terms & Conditions.

If you should experience problems with, or have any queries about our returns procedure please email us using Customer.Service@laingsuk.com 

Sale Rings

Our sale rings are typically available only in selected sizes. If making your purchase directly from the website or heading into one of our stores we recommend to contact us for the available size prior to proceeding, occasionally this information might not be displayed online.  Sale rings cannot be exchanged for a different size. In the case where the size ordered is unsuitable a refund will be offered. Certain rings may be able to be re-sized. Please note that re-sizing on sale rings is chargeable.