CHANGES TO ONLINE DELIVERIES AND ONLINE RETURNS DUE TO COVID-19
We are required to make amendments to our online delivery service due to COVID-19 developments and subsequent temporary store closures from Sunday 22nd March 2020, 5 pm.
Special Delivery: At this time our orders are on hold until advised by the Government that it is safe for our team to return to work to despatch these. We are hopeful that deliveries will resume week commencing 13th April but we will follow Government guidelines before doing so. Our team will provide you with a shipping confirmation email upon despatch of your order, this will provide you with a tracking number that will keep you updated on progress.
Click & Collect: Unfortunately we have had to suspend this service for the time being.
Returns: We completely understand it may take a little longer for you to be able to return items to us at this time. We would kindly request that you contact us within 14 days of receipt to advise of any pending return. A member of our team will advise you where and when to return your item. This will ensure the item is securely received and your money refunded as quickly as possible.
Please contact firstname.lastname@example.org if you have any enquiries regarding deliveries or returns.
PLEASE NOTE, THE INFORMATION PROVIDED ABOVE SUPERSEDES ANY DELIVERY AND RETURNS INFORMATION BELOW. THE INFORMATION PROVIDED BELOW IS VALID ONLY OUT-WITH THIS RESTRICTED PERIOD DUE TO COVID-19 DEVELOPMENTS.
Delivery will be free of charge for all orders for weekday delivery. If you wish to request a Saturday delivery, an extra £5 delivery charge will be added. Delivery will be made by Royal Mail Special Delivery™ and will reach you within 1-3 working days. We can only deliver to customers within the UK and Northern Ireland.
When Order is placed
- Monday - Thursday before 3pm – Usually dispatched same day*
- Monday - Thursday after 3pm – dispatched next working day*
- Friday before 3pm – Usually dispatched same day*
- Friday after 3pm – dispatched Monday (excluding Bank Holidays)*
- Weekends - dispatched Monday (excluding Bank Holidays)*
EXPECTED DELIVERY IS BETWEEN 8AM-1PM*
*If you are applying for finance this is subject to approval of your credit agreement by our credit provider.
Please Note: All delivery times are subject to stock availability. If your item has to be ordered direct from suppliers and we are unable to despatch your order within our 'normal' 1-3 day delivery we will contact you to discuss your delivery date and time. We cannot take responsibility for any delays caused by credit applications or banking delays. In addition to this, delivery times can be delayed should an item of jewellery require re-sizing. Delivery times are extended over bank holidays and maybe extended as the result of any adverse weather conditions that are beyond our control.
To help fight online fraud Laings is pro-active in recognising fraudulent transactions. Our checks are essential and completed for each and every transaction to protect the security of both our customers and our business.
Where possible we will endeavour to conduct our security checks inside our delivery service level agreement, however from time to time we may contact you by phone or e-mail to request additional proof of identity before we dispatch your order,
If you wish to discuss this further, please do not hesitate to email us.
Royal Mail Special Delivery™ Service
All of our orders are despatched using Royal Mail Special Delivery™ services. All items are insured by us whilst in transit and a signature at your address will be required upon receipt of the delivery.
If you are not at home during your delivery time, Royal Mail will leave you a contact card so you can re-arrange delivery for a suitable time or date.
All of our orders are dispatched using the ' Special Delivery' service scheduled between the hours of 8am - 1pm (includes Saturday if requested) and a signature will be required.
Click & Collect
We offer a free click & collect service within any of our stores.
At the checkout select Click & Collect and choose your nearest store for delivery.
Please allow 2 -3 working days for your purchase to be sent. The store will then contact you when the item is ready to arrange a suitable collection time.
Please ensure you bring proof of your order and personal photographic ID including the credit card used to make your payment with you when you collect your order
At Laings, we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. A refund for an online order can be requested within 14 days of dispatch and an exchange within 30 days of dispatch. Please note that this applies to online purchases only and items such as earrings cannot be returned for hygiene reasons. We cannot accept returns for items which have been altered, re-sized or engraved. In store purchases can be exchanged within 28 days (Rolex 14 days) but no refund will be offered. If you have secured finance with our third party provider, you must contact them to arrange cancellation of the finance agreement.
Items can be returned direct to Laings Head Office within 14 days (refund) / 30 days (exchange) as confirmed above from the date of dispatch using our returns slip.
Please click the following link for your returns slip. Downloadable Return Slip
For your benefit and security, in the event of a postal return we recommend that you send the goods back to Laings Head Office by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. Laings will not cover the cost of postage.
Alternatively, purchases may be returned to our store along with the returns slip where our store will be pleased to process your refund or exchange. Please note when returning instore within 14 days for a refund, the store will be unable to process your refund directly, this must be done within Head Office during the working hours of Monday - Friday.
Terms and Conditions
Laings cannot accept returns of earrings or cleaning products if the packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.
When returning items to Laings or to our store, the item(s) must be in its original condition and packaging, accompanied with the dispatch note and the returns slip.
We cannot accept returns for items which have been altered, re-sized or engraved.
The store will be pleased to return your order to our head office on your behalf where the request will be processed in accordance with our returns Terms & Conditions.
Our sale rings are typically available only in selected sizes. If making your purchase directly from the website or heading into one of our stores we recommend to contact us for the available size prior to proceeding, occasionally this information might not be displayed online. Sale rings cannot be exchanged for a different size. In the case where the size ordered is unsuitable a refund will be offered. Certain rings may be able to be re-sized. Please note that re-sizing on sale rings is chargeable.
We like to cater for all clients and as such display all sizes available to Laings in a particular ring. This does not mean the item is immediately available for delivery but that Laings are happy to order in sizes directly for clients. This may result in additional waiting period that you will be notified of upon placing your order or making an enquiry. Time scales will vary dependant on the ring but rest assured we will aim to meet your desired date where possible.