Delivery & Returns

Extended Christmas Returns Policy


To ensure that you are happy with your gifts this Christmas we are delighted to extend the length of our current returns policy.  Items purchased in store from December 1st 2018 can be returned for an exchange or account credit up to and including Monday 7th January 2019.

Items purchased at from December 1st 2018 can be returned for an exchange or refund up to and including Monday 7th January 2019.

Our normal 28 day returns policy resumes 11th December 2018.

Christmas Deliveries

To ensure the best possible chance of you receiving your item in time for Christmas we advise that you purchase no later than Friday 21st December, 1pm.


Sale Rings

Our sale rings are typically available only in selected sizes. We recommend to contact us for the available size prior to making your purchase online or before visiting us in store. Sale rings cannot be exchanged for a different size. In the case where the size ordered is unsuitable a refund will be offered. Certain rings may be able to be re-sized. Please note that re-sizing on sale rings is chargeable.

Delivery Charges

Delivery will be free of charge for all orders for weekday delivery. If you wish to request a Saturday delivery, an extra £5 delivery charge will be added. Delivery will be made by Royal Mail Special Delivery™ and will reach you within 1-5 working days. We can only deliver to customers within the UK and Northern Ireland.

When Order is placed

• Monday - Thursday before 3pm – Usually dispatched same day*
• Monday - Thursday after 3pm – Dispatched next working day*
• Friday before 3pm – Usually dispatched same day*
• Friday after 3pm – Monday (excluding Bank Holidays)*
• Weekends - Monday (excluding Bank Holidays)*
• Monday (excluding Bank Holidays) - Next working day EXPECTED DELIVERY BETWEEN 8AM-1PM*
• Saturday - Next working day following despatch*

*If you are applying for interest free credit this is subject to approval of your credit agreement by our credit provider.

Please Note: All delivery times are subject to stock availability. If your item has to be ordered direct from suppliers and we are unable to despatch your order within our 'normal' 1-5 day delivery we will contact you to discuss your delivery date and time. We can not take responsibility for any delays caused by credit applications or banking delays. In addition to this, delivery times can be delayed should an item of jewellery require re-sizing. Delivery times are extended over bank holidays and maybe extended as the result of any adverse weather conditions that are beyond our control.

Fraud Protection

To help fight online fraud LAING the Jeweller is pro-active in recognising fraudulent transactions. Our checks are essential and completed for each and every transaction to protect the security of both our customers and our business.

Where possible we will endeavour to conduct our security checks inside our delivery service level agreement, however from time to time we may contact you by phone or e-mail to request additional proof of identity before we dispatch your order,

If you wish to discuss this further, please do not hesitate to email us.

Royal Mail Special Delivery™ Service

All of our orders are despatched using Royal Mail Special Delivery™ services. All items are insured by us whilst in transit and a signature at your address will be required upon receipt of the delivery.

If you are not at home during your delivery time, Royal Mail will leave you a contact card so you can re-arrange delivery for a suitable time or date.

All of our orders are dispatched using the ' Next Day' delivery service scheduled between the hours of 8am - 1pm (includes Saturday if requested) and a signature will be required.

Click & Collect

We offer a free click & collect service within any of our stores.

At the checkout select Click & Collect and choose your nearest store for delivery.

Please allow 2 -3 working days for your purchase to be sent. The store will then contact you when the item is ready to arrange a suitable collection time.

Please ensure you bring proof of your order and personal photographic ID including the credit card used to make your payment with you when you collect your order. When placing a Click & Collect order with Finance, you must bring proof of the card you used to make the deposit and proof of billing address also. 


At Laings, we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. A refund for an online order can be requested within 14 days of dispatch and an exchange within 30 days of dispatch. Please note that this applies to online purchases only and items such as earrings can not be returned for hygiene reasons. We cannot accept returns for items which have been altered, re-sized or engraved. In store purchases can be exchanged within 14 days but no refund will be offered. If you have secured finance with our third party provider, you must contact them to arrange cancellation of the finance agreement.

By Post

Items can be returned direct to Laings Head Office within 14 days (refund) / 30 days (exchange) as confirmed above from the date of despatch using our returns slip.

Please click the following link for your returns slip. Downloadable Return Slip

For your benefit and security, in the event of a postal return we recommend that you send the goods back to Laings Head Office by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. Unfortunately, Laings will not cover the cost of postage.


Alternatively, purchases may be returned to our store along with the returns slip where our store will be pleased to process your refund or exchange. Please note when returning instore within 14 days for a refund, the store will be unable to process your refund directly, this must be done within Head Office during the working hours of Monday - Friday. 

Terms and Conditions

Laings cannot accept returns of earrings or cleaning products if the packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.

When returning items to Laings or to our store, the item(s) must be in its original condition and packaging, accompanied with the dispatch note and the returns slip.

We cannot accept returns for items which have been altered, re-sized or engraved.

The store will be pleased to return your order to our head office on your behalf where the request will be processed in accordance with our returns Terms & Conditions.

If you should experience problems with, or have any queries about our returns procedure please email us using