Cookie Policy

Laing the Jeweller (Glasgow) Ltd uses cookies to help you use our website and give you a seamless experience. It also shows us how you use our website including browsing and purchase behaviour and allows us to show you relevant marketing material whilst you browse the websites and elsewhere. Your cookie data is anonymous and never contains any information that might identify you such as name or contact number.

Cookie FAQs

What Are Cookies?

Cookies are small data files created by websites that are transferred to the cookie file of a computer/device browser, this allows websites to make your online experience easier.  Some cookies are essential and help you while you shop online for example, they will display what you added to your basket or remember what page you last viewed.

Why Are Cookies Helpful?

Cookies are used by websites to allow users to navigate the website with ease.  Cookies are used in a number of ways, for example to keep you signed in or to remember what you added to your basket. 

What Information is Collected?

Cookies collect data such as page views, items added to your basket and items purchased.  This allows us to understand how our visitors navigate and interact with our website.  We use this data to give our visitors a better experience on our website.  For your reassurance, information collected is completely anonymous and cannot identify you as an individual.  Cookies hold no personal data such as name or address.

What Cookies do we Use & How are they Managed?

Session cookies are required by our domain to allow you to navigate and purchase from our website.  Session cookies are temporary and only remain in the cookie file of your browser until you leave the website.

Persistent cookies remain in the file of your browser after leaving a website.  These are used by websites for example, to show your recently viewed products or items added to your wish list during your last visit.

When we use advertising partners, we use what is called a third party cookies.  This would allow us to show you relevant adverts on the internet or other channels.  Our partners use both session and persistent cookies.

What is the Purpose of Cookies?

Cookies are used to provide our visitors with a better experience while navigating our website.  They allow us to understand your browsing behaviour and tailor more relevant content online.  They also allow us to show you relevant adverts on the internet or other channels.

Necessary Cookies

Cookie Name



Used by Google Tag Manager. Captures the product SKU, name, price and quantity removed from the cart, and makes the information available for future integration by third-party scripts.


Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in “Orders and Returns” widgets.


Preserves the destination page that was loading before the customer was directed to log in. A login redirect is used with the mini cart for logged-in customers if the Display Mini Cart configuration option is set to Yes.


Stores banner content locally to improve performance.


Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.


Stores translated content when requested by the shopper. Used when Translation Strategy is configured as “Dictionary (Translation on Storefront side)”.


Tracks the version of translations in local storage. Used when Translation Strategy is configured as Dictionary (Translation on Storefront side).


Stores configuration for product data related to Recently Viewed / Compared Products.


Stores product IDs of recently compared products.


Stores product IDs of previously compared products for easy navigation.


Stores product IDs of recently viewed products for easy navigation.


Stores product IDs of recently previously viewed products for easy navigation.


Used by Google Tag Manager. Captures the product SKU, name, price and quantity added to the cart, and makes the information available for future integration by third-party scripts.


Configuration setting that improves performance when using Varnish static content caching


A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).


The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true


Local storage of visitor-specific content that enables ecommerce functions


Forces local storage of specific content sections that should be invalidated.


Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper.


Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.


Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.


Tracks the specific store view / locale selected by the shopper


Local storage for Banner functionality.

Wordpress Cookies

Cookie name





Helps WooCommerce determine when cart contents/data changes.



Helps WooCommerce determine when cart contents/data changes.


2 Days

Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.



Powers the Recent Viewed Products widget.

store_notice[notice id]


Allows customers to dismiss the Store Notice.

Non-Essential Cookies

Rolex Section

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.

Facebook Conversion Tracking Pixel

This allows websites to see if users have come via a Facebook advert and also to see how these users interact with our website.  It allows us serve users relevant adverts within Facebook.  All data collected is anonymous and is collected and processed by Facebook.

Facebook can identify you through your personal account by connecting data and use this for their own advertising.  For more information please read:




This technology allows us to see what parts of the website including buttons that users engage with, we also occasionally ask for your feedback using a survey.  We use this information to understand and improve user experience.  All data gathered is anonymous. For further details regarding Hotjar privacy policy please read here: https://www.hotjar.com/legal/policies/privacy/

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt out link. https://www.hotjar.com/legal/policies/do-not-track/


We ask our customers for feedback on our products and services to help us continually improve.  We do this by sending email invitations to those that have made a purchase.


Zendesk allows us to communicate with our clients while they browse our website.  This tool helps us communicate via a chat box in real time and understand the items that you are looking at. 


This cookie allows us to see how you found our website for example, what advert you clicked, what device your used and what your browser is.  It also allows us to see how you navigate our website. This data allows us to tailor our website and advertising to suit your preferences and behaviour.  For further information:


Fresh Relevance

For personalised experiences and service messaging:


Essential Cookies

Cookie Name

Default Expiration time



2 years

Used to distinguish users


24 hours

Used to distinguish users


1 minute

Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property- id>.


30 seconds to 1 year

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.


90 days

Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.

Google Analytics Cookies

Field Name

Value Type

Default Values






63072000 (two years, in seconds)









Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changing Your Cookie Settings

Deleting or changing your cookie setting is relatively straight forward and can be done at any time.  How this is done will be dependent on your browser and can be found on their help page.  Turning off cookies may impact your ability to navigate and purchase from websites.

Cookies are Subject to Change

This cookie policy is for your general information and will require updating from time-to-time but rest assured we keep these as up-to-date as possible.  If you identify any discrepancy, please email and let us know [email protected].