Privacy and Cookies

Our company number is SC278592 (Scotland) and our registered office is at Rowan House, 70 Buchanan Street, Glasgow G1 3JE.

At Laings, we pride ourselves on our commitment to protecting your privacy. We want you to know how we will collect, use and disclose the personal data you provide to us. 

All personal data you submit will be controlled by Laings the Jeweller. Laings the Jeweller complies fully the EU General Data Protection Regulation ("GDPR" ) (as amended or superseded). Laings will only process personal data in accordance with the applicable rules and this privacy policy.

If at any time you wish for us to delete your personal data from our files, please contact us in writing at either the postal or e-mail address below.

By Post:
Laings the Jeweller, Rowan House, 70 Buchanan Street, Glasgow G1 3JE.

By E-Mail:
Customer.Service@laingsuk.com

Collecting your data

We collect your data from the following activities
1. A product purchase
2. Registration of a purchased product
3. A request for information
4. A request for any trial products that we may offer
5. Filling in the preference centre

Data collected

  • Name
  • Contact information including address, phone number and email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to offers

Using Your Data


Data Collected by Telephone
In the event that you submit your personal details by telephone, please note that we may monitor your call for one or more of the following purposes:

To provide evidence of your order or transaction with us
To ensure that we comply with relevant regulatory procedures

To see that quality standards or targets are being met
To secure the effective operation of our telecommunications system

Additional Information

Any information that you choose to provide us with will be used to personalise and improve our customer service operations. All information is collected and stored in a secure manner and is used strictly in relation to this policy and your stated preference. Laings shall not be responsible or liable for loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of any information to us. In addition, under the law, we must cooperate fully with any law enforcement agency should a situation arise where our information about customers could be of assistance.

From time to time, Laings may introduce new products and services to our customers that may require modifications to this policy. We reserve the right to modify this policy at any time by notifying our customers, via the Privacy section of the website, of a new or revised policy. These modifications will only apply to personal data that you then provide to us after the date of the modification. 

Contact Preferences

As a Laings customer, we may also use your contact information to inform you of other products or services we think might interest you if you have given us appropriate permission. However, if you do not wish to be contacted for promotional purposes, you can "opt out" when Laings collects your information.  You may also unsubscribe from email marketing activity at any time, using the the “unsubscribe” link at the bottom of the email. Alternatively, you can update or correct your personal or business information relating to your account by contacting us by post or e-mail.

Please note that your contact preferences only apply to Laings contacting you for marketing purposes. We may still need to communicate with you regarding the usability of your product or critical messages relating to your service. These communications may include service messages, critical notices or legally mandated notices.

Openness 

In the future, we may make changes to our privacy policies or practices. If we make material changes regarding personal information, we will update our statement and post a notice on the Contact Us section of the website 30 days before the changes take effect.

Cookies

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

When you visit our website we send you a cookie. Cookies may be used in the following ways:

To enable the personalisation features on our website (which give you the ability to recall recently viewed pages and see information which you have input on line).
To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
Two types of cookies may be used on this website, session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

 

Cookie Name

Lifespan

Description

__utma

2 years from set/update

A Google Analytics cookie which helps us understand how visitors are using our website, so we can make it more useful.


Tracks the number of times a visitor has been to our website, when their first visit was, and when their last visit occurred.

__utmb

30 mins from set/update

A Google Analytics cookie which helps us understand how visitors are using our website, so we can make it more useful.

Tracks approximately how long a visitor stays on our website.

__utmc

End of browser session

A Google Analytics cookie which helps us understand how visitors are using our website, so we can make it more useful.

Tracks approximately how long a visitor stays on our website.

__utmz

6 months from set/update

A Google Analytics cookie which helps us understand how visitors are using our website, so we can make it more useful.

Tracks where a visitor came from, for example which search engine, search keyword or link they used.

 

Magento Standard Cookies

Cookie Name

Cookie Description

USER_ALLOWED_SAVE_

COOKIE

Indicates if a customer is allowed to use cookies.

external_no_cache

A flag that indicates if caching is disabled.

persistent_shopping_cart

The session key.

Stf

If product links were sent to friends, stores the timestamps in the format: $timeStamp1, $timestamp2, ..., $timestampN

pollN

A poll ID that indicates if a vote has occurred.

frontend

Session ID

guest-view

Allows guests to edit their orders.

 

Contact Us

You may provide us with your feedback, ask us questions about this policy, view the information collected from you to date, or obtain a printed copy of our policy statement and/or the name of the individual in charge of our privacy policy by writing to us at:

By Post:  Laings the Jeweller, Rowan House, 70 Buchanan Street, Glasgow G1 3JE.

By E-Mail: Customer.Service@laingsuk.com


Please be sure to include your mailing address if you would like us to send you any written materials. We reserve the right to take reasonable steps to verify any requests for personal information we receive. If at any time you wish your personal data to be deleted from our files, please contact us in writing and we will respond to your request within 30 days.