Privacy Policy

Our company number is SC278592 (Scotland) and our registered office is at Rowan House, 70 Buchanan Street, Glasgow G1 3JE.

At Laings, we pride ourselves on our commitment to protecting your privacy. We want you to know how we will collect, use and disclose the personal data you provide to us. 

All personal data you submit will be controlled by Laing the Jeweller (Glasgow) Limited. Laing the Jeweller (Glasgow) Ltd complies fully with the EU General Data Protection Regulation ("GDPR" ) (as amended or superseded). Laings will only process personal data in accordance with the applicable rules and this privacy policy.

Data controller:

Claire Campbell
Laing the Jeweller (Glasgow) Ltd  
Rowan House
70 Buchanan Street
G1 3JE

If at any time you wish for us to delete your personal data from our files, please contact us in writing at either the postal or e-mail address below.

By Post:
Laing the Jeweller (Glasgow) Ltd, Rowan House, 70 Buchanan Street, Glasgow G1 3JE.

By E-Mail:
[email protected]

Rolex Section

While navigating the Rolex section of our website, you may interact with an embedded website from www.rolex.com

In such cases, the Privacy Notice and Cookie Policy of www.rolex.com is solely applicable. 

Collecting your data

We collect your data from the following activities
1. A product purchase
2. Registration of a purchased product
3. A request for information
4. A request for any trial products that we may offer
5. Filling in the preference centre

Data collected

- Name

- Contact information including address, phone number and email address

- Demographic information such as postcode, preferences and interests

- Other information relevant to offers

Using Your Data

Data Collected by Telephone

In the event that you submit your personal details by telephone, please note that we may monitor your call for one or more of the following purposes:

To provide evidence of your order or transaction with us
To ensure that we comply with relevant regulatory procedures

To see that quality standards or targets are being met
To secure the effective operation of our telecommunications system

Additional Information

Any information that you choose to provide us with will be used to personalise and improve our customer service operations. All information is collected and stored in a secure manner and is used strictly in relation to this policy and your stated preference. Laings shall not be responsible or liable for loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of any information to us. In addition, under the law, we must cooperate fully with any law enforcement agency should a situation arise where our information about customers could be of assistance.

From time to time, Laings may introduce new products and services to our customers that may require modifications to this policy. We reserve the right to modify this policy at any time by notifying our customers, via the Privacy section of the website, of a new or revised policy. These modifications will only apply to personal data that you then provide to us after the date of the modification. 

Contact Preferences

As a Laings customer, we may also use your contact information to inform you of other products or services we think might interest you if you have given us appropriate permission. However, if you do not wish to be contacted for promotional purposes, you can "opt out" when Laings collects your information.  You may also unsubscribe from email marketing activity at any time, using the “unsubscribe” link at the bottom of the email. Alternatively, you can update or correct your personal or business information relating to your account by contacting us by post or e-mail.

Please note that your contact preferences only apply to Laings contacting you for marketing purposes. We may still need to communicate with you regarding the usability of your product or critical messages relating to your service. These communications may include service messages, critical notices or legally mandated notices.

Job Applicant Data Collection

Data controller:

Claire Campbell
Laing the Jeweller (Glasgow) Ltd
Rowan House
70 Buchanan Street
G1 3JE

As part of any recruitment process, the company collects and processes personal data relating to job applicants. Laing the Jeweller (Glasgow) Ltd is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

What information does the organisation collect?

Laing the Jeweller (Glasgow) Ltd collects a range of information about you. This includes:

  • your name, address and contact details, including email address and telephone number
  • details of your qualifications, skills, experience and employment history
  • information about your current level of remuneration, including benefit entitlements
  • whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process, and
  • information about your entitlement to work in the UK.

The company may collect this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment.

Laing the Jeweller (Glasgow) Ltd may also collect personal data about you from third parties, such as references supplied by former employers and information from employment background check providers. The organisation will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Why does the organisation process personal data?

The company needs to process data to take steps at your request prior to entering into a contract with you. It may also need to process your data to enter into a contract with you.

In some cases, the company needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work in the UK before employment starts.

Laing the Jeweller (Glasgow) Ltd has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the company to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The company may also need to process data from job applicants to respond to and defend against legal claims.

Laing the Jeweller (Glasgow) Ltd may process special categories of data, such as information about ethnic origin, sexual orientation or religion or belief, to monitor recruitment statistics. It may also collect information about whether or not applicants are disabled to make reasonable adjustments for candidates who have a disability. The company processes such information to carry out its obligations and exercise specific rights in relation to employment.

For some roles, the company is obliged to seek information about criminal convictions and offences. Where the organisation seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment.

Laing the Jeweller (Glasgow) Ltd will not use your data for any purpose other than the recruitment exercise for which you have applied.

Who has access to data?

Your information may be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area for which you may be considered and IT staff if access to the data is necessary for the performance of their roles.

The company will not share your data with third parties unless your application for employment is successful and it makes you an offer of employment. Laing the Jeweller (Glasgow) Ltd will then share your data with former employers to obtain references for you to obtain necessary background checks.

Laing the Jeweller (Glasgow) Ltd will not transfer your data outside the European Economic Area.

How does the organisation protect data?

The company takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

For how long does the organisation keep data?

If your application for employment is unsuccessful, the company will hold your data on file for 6 months after the end of the relevant recruitment process. At the end of that period, your data is deleted or destroyed.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.

Your rights

As a data subject, you have a number of rights. You can:

  • access and obtain a copy of your data on request
  • require the company to change incorrect or incomplete data
  • require the company to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing, and
  • object to the processing of your data where the company is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact Claire Campbell, Data Controller, Head Office, Rowan House, 70 Buchanan Street, Glasgow, G1 3JE or by emailing Laings.

If you believe that the company has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to Laing the Jeweller (Glasgow) Ltd during the recruitment process. However, if you do not provide the information, the company may not be able to process your application properly or at all.


In the future, we may make changes to our privacy policies or practices. If we make material changes regarding personal information, we will update our statement and post a notice on the Contact Us section of the website 30 days before the changes take effect.


A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

When you visit our website we send you a cookie. Cookies may be used in the following ways:

To enable the personalisation features on our website (which give you the ability to recall recently viewed pages and see information which you have input on line).
To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
Three types of cookies may be used on this website, session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.  Persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Third party cookies are used when working with third parties for advertising purposes.  Our partners use both sessions and persistent cookies and allows us to tailor advertising to your interests.

Cookie Name




2 years from set/update

A Google Analytics cookie which helps us understand how visitors are using our website, so we can make it more useful.

Tracks the number of times a visitor has been to our website, when their first visit was, and when their last visit occurred.


30 mins from set/update

A Google Analytics cookie which helps us understand how visitors are using our website, so we can make it more useful.

Tracks approximately how long a visitor stays on our website.


End of browser session

A Google Analytics cookie which helps us understand how visitors are using our website, so we can make it more useful.

Tracks approximately how long a visitor stays on our website.


6 months from set/update

A Google Analytics cookie which helps us understand how visitors are using our website, so we can make it more useful.

Tracks where a visitor came from, for example, which search engine, search keyword or link they used.

 Further information regarding Google data privacy can be found here:



Magento Standard Cookies

Cookie Name

Cookie Description



Indicates if a customer is allowed to use cookies.


A flag that indicates if caching is disabled.


The session key.


If product links were sent to friends, stores the timestamps in the format: $timeStamp1, $timestamp2, ..., $timestampN


A poll ID that indicates if a vote has occurred.


Session ID


Allows guests to edit their orders.

Rolex Section 

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.


The Facebook conversion tracking pixel is a tool that allows us to see if our visitors found us via a Facebook advertisement.  All data collected is anonymous and is collected and processed by Facebook.

Facebook can identify you through your personal account by connecting data and use this for their own advertising.  Please find further Facebook policys here:




We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologiesto collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link: https://www.hotjar.com/legal/compliance/opt-out.

Removing Cookies

You have the option to turn off or delete cookies and this will be depending on your web browser.  Further information can be found on your browsers help page.  

Please note, that by turning off cookies you may affect the functionality of websites.  Deleting cookies will re-apply unless completely turned off.

Contact Us

You may provide us with your feedback, ask us questions about this policy, view the information collected from you to date, or obtain a printed copy of our policy statement and/or the name of the individual in charge of our privacy policy by writing to us at:

By Post:  Laings the Jeweller, Rowan House, 70 Buchanan Street, Glasgow G1 3JE.

By E-Mail: [email protected]

Please be sure to include your mailing address if you would like us to send you any written materials. We reserve the right to take reasonable steps to verify any requests for the personal information we receive. If at any time you wish your personal data to be deleted from our files, please contact us in writing and we will respond to your request within 30 days.