FAQ's

When will my order arrive?

Delivery will be made by Royal Mail Special Delivery and will reach you within 1-5 working days. Any delays will be notified to you by email or telephone. If an item is out of stock, or cannot be supplied for any reason, we will advise within one business day of the order being placed. If delivery cannot be fulfilled your card will be refunded and the order cancelled. For more information please see our Delivery Information.

Can I track my order?

To track you order please call us or email us at Customer.Service@laingsuk.com

Will I need to sign for my delivery?

Yes, deliveries will require a signature.

What if I’m not in when you deliver?

If you are not there to receive and sign for your delivery you will be left a card with contact details to make alternative arrangements.

Can I have items delivered to a different address to my billing address?

Items can be dispatched to any address, including business addresses, within the UK and Northern Ireland. However, to help prevent fraud, your invoice will be sent to the address of the card holder.

Can I have items delivered to multiple addresses?

Unfortunately we can only deliver your order to one address. If you wish to send items to different addresses you will need to complete separate orders.

Can my orders be gift wrapped?

All our products are gift wrapped. All orders will include a Laings gift bag.

Can I order my watch in a specific watch strap size?

Unfortunately you cannot order a specific size online as your wrist must be measured to get a perfect fit. You can bring your watch into your local store or stockist and the strap can be adjusted for you.

Can I change or cancel my order after it’s been placed?

Please email us at Customer.Service@laingsuk.com to cancel. As we aim to prepare and dispatch your order within one working day it may have already been sent, in which case you will need to return it using the enclosed returns slip, or bring it back to one of our stores.

Can I return items?

You can return your item within 14 days of receiving it, either to one or our stores or using the enclosed returns slip. Please note items must be in their original packaging, unused and accompanied by the whole dispatch note. For further information please see our returns policy.

Can I exchange an order I received as a gift?

You can return your item within 14 days of receiving it as long as you can provide the receipt and have the returns slip. We will exchange to the value of the gift or issue a credit note.

Do you deliver internationally?

Unfortunately we are only able to deliver within the United Kingdom and Northern Ireland. For further information please visit our Delivery Information page.

Are product images accurate/actual size?

The images displayed on the website may not accurately represent the actual size of the products. All sizes, weights and measurements (where detailed) are approximate and are for guidance only.

How can I pay for my purchases?

We accept all major Credit/Debit cards when purchasing online. If you’re not sure about your card, please contact us on Customer.Service@laingsuk.com

Is my payment secure?

Yes, our website uses a secure server to make sure that all your credit or debit card transactions are completely secure. We use fraud checking systems as well as authentication processes before we fulfil each order. When you use our website, the secure server will encrypt all of the personal information you send us. Your credit or debit card details are processed through the SagePay secure payment system. No credit or debit card details are held by Laings the Jeweller.

For more information please see our Privacy Policy.

Do you offer finance?

We are pleased to confirm we offer a 0% Interest Free Credit option subject to minimum spends. 

Does my product come with a warranty?

All branded products will be despatched with the manufacturer’s warranty. Laings the Jeweller products are guaranteed from date of purchase against manufacturers default. This excludes accidental damage that may occur.

Do you offer after care or repairs?

Our stores offer a comprehensive range of cleaning and repair services. For more information please visit our service department.

Do you offer insurance?

All items are insured by Royal Mail whilst in transit to you. We do not offer insurance beyond this point, however all items are supplied with insurance valuation documents to give to your insurer. We can also carry out valuations in store for items you already own and even deal with insurers on your behalf in the event of a claim. For more information please see our Insurance page.

How do you use my personal information?

We may use your personal data to supply products and services to you that you have requested, carry out any agreement with you or take any steps that you have requested. In particular, we may:

- Update you as to the status of your order

-  Alert you to important product revisions or updates

In addition to the above uses, where you have given us appropriate permission, we may also use your personal data for the following purposes:

- To tell you about special discounts on additional products and services

-  To advise you about new products and services

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.

For more information please see our Privacy Policy.

How do I unsubscribe from marketing mailings?

Simply click on the Unsubscribe link at the bottom of any Marketing email we have sent you. You are welcome to subscribe to our mailing list again at any point.