Can my orders be gift wrapped?
All online orders are nicely presented with either a Laings box or pouch or a branded box. Should you require an item gift wrapped please request this from our customer service team and we'll endeavour to meet any requirements.
Can I change or cancel my order after it's been placed?
Please email us at Customer.Service@laingsuk.com to cancel. As we aim to prepare and dispatch your order within one working day it may have already been sent, in which case you will need to return it using the enclosed returns slip, or bring it back to one of our stores.
Is my payment secure?
Yes, our website uses a secure server to make sure that all your credit or debit card transactions are completely secure. We use fraud checking systems as well as authentication processes before we fulfil each order. When you use our website, the secure server will encrypt all of the personal information you send us. Your credit or debit card details are processed through the SagePay secure payment system. No credit or debit card details are held by Laings the Jeweller.
Do you offer finance?
We are pleased to confirm we offer a 0% Interest Free Credit option subject to minimum spends.
Does my product come with a warranty?
All branded products will be despatched with the manufacturer’s warranty. Laings the Jeweller products are guaranteed from date of purchase against manufacturers default. This excludes accidental damage that may occur.
Do you offer after care or repairs?
Our stores offer a comprehensive range of cleaning and repair services. For more information please visit our service department.
Do you offer insurance?
All items are insured by Royal Mail whilst in transit to you. We do not offer insurance beyond this point, however all items are supplied with insurance valuation documents to give to your insurer. We can also carry out valuations in store for items you already own and even deal with insurers on your behalf in the event of a claim. For more information please see our Insurance page.
How do you use my personal information?
We may use your personal data to supply products and services to you that you have requested, carry out any agreement with you or take any steps that you have requested. In particular, we may:
- Update you as to the status of your order
- Alert you to important product revisions or updates
In addition to the above uses, where you have given us appropriate permission, we may also use your personal data for the following purposes:
- To tell you about special discounts on additional products and services
- To advise you about new products and services
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.
How do I unsubscribe from marketing mailings?
Simply click on the Unsubscribe link at the bottom of any Marketing email we have sent you. You are welcome to subscribe to our mailing list again at any point.