Customer Service
LAINGS SAFETY PLEDGE
With a history dating back to 1840, Laings is a family jeweller that has stood the test of time. Through the hardships of two World Wars and economic uncertainty, our valued customers have stood by us throughout the generations as we’ve adapted to circumstances and continued to thrive. We’d like to take this opportunity to say thank you to our dedicated staff and our customers for their understanding and support during these trying times. Now comes a period of adjustment and we have had to make some changes to continue to provide our first-class service, quality craftsmanship and the Laings Experience.
Our Safety Pledge
LIMITED NUMBER OF CUSTOMERS
We will be restricting the number of customers allowed in-store at any one time
PROTECTING YOU AND OUR STAFF
Store teams will be equipped with hand sanitiser, face masks and will be using gloves when handling product. Our desks are fitted with Perspex screens for protection.
NEW CLEANING ROTATIONS
Frequently touched areas will be regularly disinfected, including all surfaces.
STAFF WELLBEING
Staff temperatures will be checked before and during every shift to ensure they are well enough to work.
When visiting our stores we kindly ask customers to adhere to the below guidelines:
APPLY
Hand sanitiser will be provided at the entrance of the store for customers to use.
DISTANCE
We ask that you keep yourself distanced from others, in line with social distancing guidelines.
ALERT
We encourage customers to alert staff if they are feeling unwell so that appropriate action can be taken.
Appointments and Consultations
You are required to make an appointment before visiting us. Walk-In appointments cannot be accommodated.
BOOK APPOINTMENT
Store Opening Times
Our opening times have changed, please check ahead before contacting us.
STORE OPENING TIMES
Contact Us
Please find helpful contact details that will direct your enquiry efficiently.
CONTACT DETAILS