Customer Service
A Magical Family Trip to Lapland
In partnership with Santa’s Lapland you can enjoy the ultimate Christmas adventure in a winter wonderland. We’re giving one customer the chance to win a trip for a family of four, for three nights, to Santa’s Lapland. It’s an experience that you’ll never forget, with magical reindeer sleigh rides, husky sledding and so many more amazing snow activities. You’ll also be invited to a private family meeting with Santa himself, creating memories that will last a lifetime.
*Subject to availability for 2020.
A Magical Trip to the Northern Lights for Two
In partnership with Northern Lights holiday specialists, The Aurora Zone, our trip for two, for three nights, will maximise your opportunity to see the extraordinary Nothern Lights as they swirl across the sky. Situated on Lake Inari’s shores the Wilderness Hotel Inari is found in the middle of the world’s best Aurora hunting territory and the building is complete with innovative features to help maximise your viewing potential. Once believed to have been horse-drawn carriages carrying heavenly guests to a wedding in the sky, it’s a mesmerising sight that once seen will never be forgotten.
*Holiday to be taken between 05/01/20 – 04/02/20 and 23/02/20 – 19/03/20
Magical Theatre Experiences
In partnership with Disney The Lion King and Edinburgh Playhouse, Wales Millennium Centre and the Mayflower Theatre Southampton we’re giving you the chance to enjoy a VIP experience at the award-winning theatre show. The unique theatrical experience is an explosion of colour and music. You’ll be spellbound as you follow the story of Simba and his journey to becoming the King of the Pridelands. This spectacular stage production is one that will be remembered forever.
A Taste of Magic Festive Treats
It’s time to indulge and we’re treating lucky winners to festive themed cake-pops. Designed to delight these gorgeous delicacies are filled with seasonal flavours and festive decorations, you’ll find them impossible to resist! Just don’t forget to leave one out for Santa when he visits in his sleigh.
Magical Christmas Hampers
Christmas is a time to bring family and friends together and festive feasting is a highlight of the season, so eat drink and be merry with our sumptuous Christmas Hampers. Indulge in the decadent, seasonal flavours, with each item chosen to provide a warming antidote to the chilly winter nights. *Image is only a representative of actual hamper
- Candle Competition
- Lapland Prize
- Northern Lights
- Theatre Experience
Christmas Candle Competition Terms And Conditions
- Launch Date: 29/11/2019
- To be entered into the promotion to receive a candle for the chance to win a prize, you must purchase Jewellery from Laings between 29th November and 24th December
- Watch purchases will not be included in the competition and candles will only be given with jewellery purchases
- If the prize hasn’t be claimed by 24th March 2020 it will be void
- One candle will be given per transaction
- Prizes cannot be exchanged for any other items or monetary value
- Winners should contact marketing@laingsuk.com
- Cannot be used in conjunction with any other offer
- Laings and third party partners reserve the right to change the prize at any time/or end this promotion/ or withdraw prizes
- Third party partners will liaise with the winners once Laings have passed on their details
- By entering this prize draw you are deemed to have accepted these terms and conditions (T&C’s)
- The promotion is NOT open to: Laings employees and their immediate families, their agents or anyone else in any way professionally connected with this promotion
- Laings may pass personal information relating to prize winner to the issuing venue for the purposes of monitoring the distribution and use of prize and, in the event of a suspected breach of any Terms and Conditions, investigating and taking action against such winners.
- Limitations of liability:
- As permitted by law, neither Laings, its agents or anyone professionally connected to the Promotion, assume any responsibility or liability for any injury or damage to participants upon delivery of and/or use of their prize.
Santa Lapland Prize Terms And Conditions
This prize consists of a three-night trip to Saariselkä, northern Lapland, for two adults and two children, which includes return flights from 19 regional airports in England and Scotland subject to availability, resort transfers and staying in a hotel on a half-board basis in 2020. Specific hotel options are specified in the prize terms. Thermal clothing is available to borrow. The trip will involve a husky sled ride, a reindeer sleigh ride and a private family meeting with Santa Claus.
No substitute prizes or cash alternatives are available.
The prize is non-transferable.
Specific prize terms:
The prize provider is: Santa’s Lapland (Company No. 350786) whose registered office is Mountain House, Station Road, Godalming, Surrey, GU7 1EX.
The prize is a three-night Santa’s Magic trip for two adults aged 18+ and two children 12 years old and under, please note that this trip is not recommended for children under two years old.
Accommodation is for two nights on a half board basis. Includes 2x dinners, 2 x breakfasts and 1x lunch. Guests can choose from their choice of Santa’s Hotel Holiday Club, Santa’s Hotel Tunturi, Santa’s Saariselkä Inn or Santa’s Hotel Riekonlinna. Hotel choice will be subject to availability at the time of booking.
Available activities include
- Tobogganing (refundable deposit applies)
- Access to a Finnish Sauna
- Husky Sled Ride
- Reindeer Sleigh Ride
- Snowmobile ride (18 and over only); mini skidoo ride for children (under 18)
- Ice fishing
- Snow hockey
- Visit Igloo Wonderland
- The search for Santa is via snowmobile and leads each family to a private family meeting with Santa in his hideaway log cabin
Your pre-departure information will include special writing paper
There are various departure dates generally available between November 2020 and December 2020 subject to availability on preferred departure dates.
Flights depart from the following airports and are subject to availability: London Gatwick, London Luton, London Stanstead, Bournemouth, Exeter, Bristol, Cardiff, Birmingham, East Midlands, Humberside, Doncaster Sheffield, Manchester, Leeds Bradford, Norwich, Liverpool, Newcastle, Belfast, Glasgow, Aberdeen, Edinburgh
Please note, children under two years of age are not recommended to travel
Additional drinks and refreshments, in addition to optional extra activities as outlined on the website, are not included
The content of the prize may be subject to change and/or substituted with a prize of equal or greater value.
We require winner name, contact number, postal address & email to facilitate the prize.
Please be aware that it can take several weeks to confirm dates.
Not for resale, not transferable, there is no cash alternative.
A Magical Trip to the Northern Lights Terms And Conditions
- This prize draw is open to Laings’ UK customers aged 18 or over, except for employees of Laings and The Aurora Zone, their families, agencies or anyone else associated with this competition.
- There will be one overall prize for one winner, plus one guest. The prize consists of return flights (London to Ivalo Airport), return transfers, 3 nights’ full board hotel room stay at Wilderness Hotel Inari, cold weather clothing, and services of an Aurora Zone representative.Any additional passengers, activities or arrangements are for a fee.
- The prize includes an allowance for return flights from London to Ivalo of up to £600 including taxes, fees and any alteration charges. If flights are not available to the promoter within this allowance for the dates selected by the winner then the winner may make up the difference, but the promoter shall not otherwise be obliged to provide them. Flight upgrades cannot be purchased with frequent flyer points.
- The prize does NOT include any insurance, travel to and from the UK departure airport, or any travel or other expenses during the trip. Any out of pocket expenses (such as phone, room service, drinks purchases, gifts and additional food) are not included in the prize.
- The maximum total prize value is £1,990 based on the recommended retail value at the time of printing. The promoter and supplier accept no responsibility for any variation in the value of the prize.
- Travel must be taken between 05/01/20 – 04/02/20 and 23/02/20 – 19/03/20.
- The Aurora Zone and Laings make no representation as to the safety, conditions or other issues that may exist at the destination.
- Compliance with any health or other government requirements is the responsibility of the prize winner and companion.
- The winner and their chosen companions must comply with all relevant customs, security and immigration requirements, including appropriate passport and visa requirements. The Aurora Zone and Laings will not be responsible for any passenger’s failure to comply with these requirements.
- The prize winner and the companions are responsible for holding a passport with at least six months’ validity and must organise relevant visas where required.
- The winner is responsible for ensuring they are able to accept the prize as set out and in accordance with these terms and conditions. In the event that they are unable to do so then Laings reserves the right to redraw the prize.
- There is no cash alternative and non-transferable.
- The prize is subject to availability. In the event the specified trip is fully booked The Aurora Zone will work to the best of their ability to offer a trip of equivalent value.
- The Aurora Zone shall not be responsible for any indirect, special or consequential damages or losses suffered by the entrant or a third party.
- If the prize supplier cannot contact the winner within 7 days of the closing date, the promoter will offer the prize to a runner-up or re-offer the prize in another promotion.
- The prize is subject to The Aurora Zone’s term and conditions.
RULES, LIABILITIES AND JURISDICTIONS
- Acceptance of these terms and conditions is a condition of entry.
- The Aurora Zone reserves the right to cancel this competition, or to change any condition of this competition, without notice.
- The Aurora Zone reserves the right to cancel or withdraw the prize if, in their opinion, it is subject to misuse of any description.
- The Aurora Zone’s decision is final and binding.
- The Aurora Zone has the right to amend these terms and conditions.
- The promotion is subject to the laws of England.
Lion King Prize Terms & Conditions
Mayflower Theatre Prize T&C’s
Performance Date: Thursday 10th September 2020
The prize includes:
- Two tickets to Disney’s The Lion King within a box at Mayflower Theatre Please note that due to the position of the boxes, restricted viewing is printed on tickets to advise.
- A dedicated host to welcome guests on arrival and direct to their box at the start of the show
- Table reserved in the circle lounge
- Pre show a selection of chefs canapés and handmade chocolates served to table
- A bottle of Champagne on ice and 2 x Ice creams delivered to the box during the interval
Not for resale, not transferable, there is no cash alternative.
Edinburgh Playhouse Prize T&C’s
Performance Dates: Thursday 30th January 2020 and Thursday 13th February 2020 – performance date will be available on a first come basis.
The prize includes:
- Two tickets to Disney’s The Lion King within Directors box at Edinburgh Playhouse. The box is not private.
- A dedicated host to welcome guests on arrival and direct to their box at the start of the show
A glass of champagne, nibbles and 2 x Ice-cream delivered to the box during the interval