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All orders purchased online from Friday 10th November can be refunded or exchanged up to and including Wednesday 10th January. Please notify our Client Services team by Friday 5th January if you wish to refund or exchange your order via post.
Complimentary 1–3 business day delivery
Orders placed Monday to Friday before 12 noon are typically dispatched the same day* (excludes bank holiday Mondays)
Orders placed Monday to Friday after 12 noon are dispatched the next working day*
Orders placed Friday after 12 noon are dispatched Monday (excluding Bank Holidays) *
Weekend orders are dispatched on a Monday (excluding Bank Holidays) *
The expected delivery for all orders is the next day pre 4pm* (excludes Friday, these will be delivered Monday - excluding bank holidays)
All orders require a signature on delivery.
*All orders using finance as a payment method are subject to the approval of your credit agreement by our credit provider.
*All delivery times are subject to stock availability.
Orders can be collected at one of our 4 locations: Glasgow, Edinburgh, Cardiff or Southampton.
Our Client Services team will contact you when your item is available for collection.
Click and collect is not available on orders selecting V12 finance as a payment method.
Please note that certain Watch and Jewellery brands can only be collected at a Laings authorised dealer location.
Return online orders using our complimentary returns service.
To request a return please contact [email protected] within 14 days of receipt for further return information.
Ts & Cs apply.
