Watch Supervisor

The World of Laings

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.

With eight showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.

Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.

A Career as Unique as You Are

 As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. This role is deserving of someone with exceptional sales and customer service beyond the normal retail environment, with a key focus on the luxury sector. Passion should come as standard and creating magical moments will part of your everyday environment.

Our Cardiff team assist 38.75 hours per week, 5 days out of 7.

Here is How We Envision Your Role:

• Demonstrates ability to motivate and develop others through coaching
• Promotes clear communication between Sales floor and Management Team
• Provide flexibility to assist in other departments when required  
• Conduct monthly 1-1s
• Provide feedback both on positive performance and on areas that require improvement to members of the team  
• Conduct RTW meetings
• Attend management meetings where required
• Complaint Handling
• Ensure that all personal targets and team targets are met
• Awareness of shop targets
• Always ensure appropriate level of cover on the shop floor
• Demonstrate awareness of how all departments operate within the store
• Conduct investigations
• Keyholding where required
• Make sure that your displays are of the highest standard
• Responsibility for your own development
• Keep discounting to a minimum
• Increase sales – drive sales by example through individual performance.
• Be aware of opportunities to upsell and add-ons
• Taking in repairs from customers 

The Perfect Person We are Looking For:

• Good, positive attitude
• Willingness to help others to succeed
• Coach and develop team
• Motivated to achieve personal and shop targets
• Lead by example
• Sales Ability
• Ability to work under pressure and manage workload
• Ability to work as both part of a team and under own initiative
• Excellent communication skills - both written and verbal with the ability to influence without power
• Excellent interpersonal and customer service skills  
• Must possess jewellery and watch knowledge 
  

Why join us at Laings?

We offer you an attractive package commensurate with experience. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process. 

Join us as we continue to tell our story, committed to staying at the forefront of the industry with a passion to provide personalised instore and aftersales experiences for customers, as well as delivering impeccable service that is paired with exceptional product knowledge.