Watch Production Assistant

The World of Laings

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.

With eight showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.

Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.

A Career as Unique as You Are

The Watch Production Assistant is responsible for ensuring the smooth and efficient running of all watch service workflows. Continuously looking for opportunities to enhance Laings service, providing support to our Watchmakers and showrooms, and proactively following through on material-related activities. 

Our Services team assist 37.50 hours per week, 5 days out of 7.

Here is How We Envision Your Role:

• Monitor and update the repairs ledger with all necessary updates, managing internal and external communication for all watch service work.  
• Manage incoming and outgoing watch service orders, updating the system with relevant invoices and tracking details.  
• Direct, schedule, and track all watch service work for Watchmakers in line with internal workshop capacity, and direct to external workshops where necessary.  
• Update and manage watch production and materials schedule for internal service work, communicating changes to the Service Advisors as needed.  
• Process Repairs and manage service records on internal systems.  
• Navigate supplier online platforms.  
• Maintain stringent quality control, upholding all Laings brand standards.
• Source costings, update internal systems with relevant information, and prepare watch estimates from workshops for client delivery.  
• Ensure new materials are stocked appropriately and issued promptly to stores and watchmakers.
• Order spare parts for upcoming service orders and replenish stock  
• Process and place all spare part orders for the Laings Service Centre, Watchmakers and stores.
• Complete spare parts stocktakes and internal service status audits, investigating any discrepancies.
• Spare parts allocation and distribution for all internal watch service orders.
• Source information and costings for store watch materials enquiries, placing orders where necessary, all promptly.
• Ensure delivery notes are matched accurately to materials invoices, resolve any disputed invoicing issues, and process credit notes and debit notes.  
• Responsibility for material stock holding in Head office and satellite workshops, ensuring this matches the system.  
• Work through our internal and external training programmes to widen knowledge and pursue personal development.
• Liaise confidently with showroom teams, internal departments and external partners, providing support via email, telephone and online platforms.  
• Work closely with our Watchmakers and Service teams, providing support with production and materials-related queries.
• Ensure timely delivery across the service journey using tools available and investigative skills 
  

The Perfect Person We are Looking For:

• Positive outlook  
• Strong IT Skills and good working knowledge of Microsoft programs, namely Excel, Outlook
• A proactive and contributing team member with the ability to communicate confidently with colleagues and suppliers.
• Exceptional attention to detail, organisation and the ability to use their own initiative.  
• Polite, Friendly and well-mannered.  
• Ability to remain calm under pressure and adapt to change.
• Strong communication skills and ability to interact effectively  
• Time Management and Prioritisation
• Problem-Solving  
• Detail Focused
• Pro-active and open to learn  
• Accurate information gathering 

Why join us at Laings?

We offer you an attractive package commensurate with experience. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process. 

Join us as we continue to tell our story, committed to staying at the forefront of the industry with a passion to provide personalised instore and aftersales experiences for customers, as well as delivering impeccable service that is paired with exceptional product knowledge.