Valuer

The World of Laings

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.

With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.

Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.

A Career as Unique as You Are

We are looking for an experienced, committed and enthusiastic Valuer to join us at an exciting time of business expansion and growth. Responsible for making honest and accurate appraisals of our client and company precious jewellery or luxury watch items for varying purposes, you will further offer unique client experiences, develop a broad client base, whilst upholding our brand standards and values.

We will offer our successful candidate rare opportunities to expand on their foundational knowledge and qualification, by providing training and development and accreditations within the area of Valuation.

Based in the heart of Glasgow, you will assist across 37.5 hours a week, 5 days out of 6, Monday to Saturday.

Here is How We Envision Your Role:

• Advise our esteemed customers of our offerings of the Valuation Service while imparting information on our broader department offerings, including servicing and design.
• In line with regulations, conduct valuations on customer jewellery and watches to include personalised documentation including photographs, descriptions and relevant valuation type.
• Access relevant resources, to source information and liaise with valuer network across the UK.
• Host valuation days with our Showroom colleagues regularly and support with internal training.
• Collaborate with our Jewellery Designers and Buying team to provide advice on stone sourcing, identification and quality.
• Enthusiastically host client talks and events, consistently aim to promote Laings Valuations service offerings.
• Provide an exemplary and personal experience to all clients by upholding brand standards in all areas.
• Build strong relationships with clients to develop a repeat customer base.
• Use extensive knowledge to produce accurate estimates for clients within Laings company guidelines.
• Educate our wider business areas on Watch and Jewellery Valuation.
• Contribute to our internal standard reviews and seek to identify development opportunities to improve operations.

The Perfect Person We are Looking For:

• Possess at least 5 years of experience within the jewellery industry.
• Possess a Gemmology qualification or equivalent.
• Have excellent knowledge and understanding of antique and second-hand jewellery.
• Excellent communication and interpersonal skills with a positive attitude to change and development.
• Outstanding customer service skills with demonstratable experience of building effective relationships with external and internal partners.
• Time management with the ability to prioritise workload.
• Self-motivated with the confidence to work independently but also part of a team.
  
•  Advanced understanding and application of knowledge in diamond and gemstones, along with all setting and jewellery styles.
  
• Keenness with a willingness to learn along with skills in coaching and training others.
  
• Extremely well organised and able to manage conflicting priorities in a timely manner.

Why join us at Laings?

We offer you an attractive package commensurate with experience. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process. 

Join us as we continue to tell our story, committed to staying at the forefront of the industry with a passion to provide personalised instore and aftersales experiences for customers, as well as delivering impeccable service that is paired with exceptional product knowledge.