Sales Consultant

Be part of our legacy that blends tradition, innovation and excellence at Laings.

A long-standing symbol of quality, trust and timeless design, Laings has continued to invest in its future. With seven showrooms, we are proudly one of the largest independent family-owned fine 
jewellers and purveyors of luxury watches in the UK. We carry forward a tradition of excellence in craftsmanship, outstanding customer care and a deep-rooted heritage that anchors our Laings story.

We are a family, a legacy and a community of passionate professionals that collaborate and contribute to each of our positions a wide range of skills and experience to everything we do. We offer supportive and inspiring environments, where expertise and personal connections flourish.

As you consider beginning your journey with us, know your enthusiasm and dedication will lead to growth, opportunity, and a fulfilling career. Bespoke training and career development are at the 
heart of our ambition; we aim to enhance your skills and provide you with access to leadership professionals.

A Career as Unique as You Are:

As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. This role is 
deserving of someone with exceptional sales and customer service beyond the normal retail environment, with a key focus on the luxury sector. Enthusiasm should come as standard and creating 
magical moments will be part of your everyday environment.

Our Southampton based team colleagues assist 38.75 hours per week, 5 days out of 7.

Here Is How We See Your Role: 

• Providing customers with the knowledge they need to choose pieces from our collection and enable them to make an informed purchase, while looking after their best interests.
• Deliver an exceptional and personal service, ensuring every customer feels valued and leaves with a memorable experience. 
• Developing in-depth knowledge of our products, the brand and conveying this with pride and enthusiasm to customers.
• Attract new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the jewellery needs of prospective customers.
• Strive to achieve sales targets in line with store figures, being ever mindful of personal targets.
• Communicate to a high standard with colleagues and share any insights or feedback from the sales process.
• Maintain impeccable presentation standards across all jewellery, watches and the showroom environment. 
• Support customers with aftersales services, including repairs, servicing and alterations. 
• Proactively follow up with customers post-purchase, providing aftercare support and building long-term relationships. 
• Take personal responsibility for stock handling, stock takes and watch/ jewellery counts.

The Perfect Person We are Looking for Must Have:

• A passion for luxury products including jewellery, diamonds, gemstones and watches.
• A proven track record of meeting and exceeding sales targets, while providing an excellent level of customer service.
• Luxury retail sales experience (does not need to be jewellery specific).
• An ability to quickly build trust and rapport with clients and the wider Laings team.
• Commitment to driving client loyalty through exceptional customer service standards and a genuine interest in their needs.
• Able to work both as part of a team and by using your own initiative.
  
  

Why join us at Laings?

We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform. Plus, enjoy your birthday off each year as an additional employee benefit.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we 
follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process. 

Join us and shine as we go forwards, committed to staying at the forefront of the industry with a passion in providing personalised instore and aftersales experiences for customers, delivering impeccable service that is paired with exceptional product knowledge.