Delivery & Returns

We would recommend ordering online no later than Friday 19th December at 12pm to ensure your order arrives before Christmas Day.

If you are buying online after this date with Christmas in mind, please contact us and our client service team will do our very best to accommodate you.

Orders placed with a Click & Collect option selected are subject to stock availability and location. We would recommend ordering as early as possible in line with the above dates, however please speak to our client services team if a Click & Collect order is required between Saturday 20th - Wednesday 24th December.

All orders purchased online from 6th November can be refunded or exchanged up to and including 9th January. Please notify our Client Services team by Monday 5th January if you wish to refund or exchange your order via post.

Our Client Services team are available for any further information required on Christmas delivery and returns - please click here to submit your enquiry.

At Laings, we aim to deliver your order as quickly and efficiently as possible. Most orders are shipped via Royal Mail Special Delivery™ or DPD Next Day service, depending on the time of purchase.

Order Dispatch Schedule
Monday to Friday (before 12 noon): Dispatched the same day*
Monday to Friday (after 12 noon): Dispatched the next working day*
Friday (after 12 noon): Dispatched the following Monday*
Weekend Orders: Dispatched on Monday*
Expected Delivery: Next working day before 1pm (excluding Fridays – these will be delivered on Monday).
All deliveries require a signature upon receipt.  Additionally, DPD may share a secure PIN Code that you must quote upon receipt of your delivery.

Important Notes*
Orders placed on Bank Holidays will be processed the next working day.
Finance orders are subject to approval by our credit provider and may affect dispatch times.
Delivery times depend on stock availability. If an item needs to be ordered from a supplier or resized, we will contact you with an updated delivery estimate.
External factors such as bank holidays, adverse weather and postal strikes or delays. We will notify you if your delivery is affected.

At Laings, we take online security seriously. To help combat online fraud, we carry out thorough security checks on every transaction. These checks are essential to protect both our customers and our business.

While we aim to complete these checks within our standard delivery timeframes, there may be occasions where we need to contact you by phone or email to request additional proof of identity before dispatching your order.

If you have any questions or concerns, please don’t hesitate to contact our Client Services team at [email protected].

Delivery Services
We dispatch all orders using Royal Mail Special Delivery™ or DPD Next Day Service. All items are fully insured while in transit and require a signature upon delivery. In some cases, DPD may issue a secure PIN code, which must be presented at the time of delivery. Full delivery details will be provided directly by the courier.

If you're not available at the time of delivery, Royal Mail or DPD will leave a contact card so you can rearrange delivery. For security reasons, delivery addresses cannot be changed once your order has been placed.

Next-Day Delivery
We aim to dispatch all orders using a next-day delivery service with pre-1 PM arrival, depending on the time of purchase and any specific requirements (such as ring sizing). Once your order is received, our Client Services team will be in touch to confirm and agree on your dispatch details.

At Laings, we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. A refund or exchange for an online order can be requested within 14 days of receipt and a further 14 days to return or exchange.  This does not affect your statutory rights.  Please contact our client service team who will assist you with free returns packaging to safely and securely return your item.  You can prepare the returns document (linked below) in advance but we will also provide this with your returns label for ease.  

Click here to download a Laings Web Order Return Slip.

Please note that this applies to online purchases only and items such as earrings cannot be returned for hygiene reasons. We cannot accept returns for items that have been altered, specially ordered, re-sized or engraved.  If you have secured finance with our third-party provider, upon return of the item, our Client Services team will liaise with the finance provider to cancel the agreement, requesting the refund of any payments made.

Alternatively, online purchases may be returned to your local store along with the returns the completed slip and proof of purchase.  

Click here to download a Laings Web Order Return Slip.

Our showroom team will be pleased to assist with your refund or exchange.

Please note when returning in-store within 14 days for a refund, the store will be unable to process your refund directly, this will be passed to our web team who will notify you when the refund is completed. 

Any items bought in-store can be exchanged only within 28 days (Rolex 14 days) but no refund will be offered. 

Laings cannot accept returns of earrings or cleaning products if the packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.

When returning items to Laings or a store, the item(s) must be in its original condition and packaging, accompanied by the dispatch note and the returns slip.

We cannot accept returns for items that have been altered, re-sized, or engraved.

The store will be pleased to return your order to our head office on your behalf where the request will be processed following our returns Terms & Conditions.

If you should experience problems with, or have any queries about our returns procedure please email us using [email protected]

Sale Rings

Our sale rings are typically available only in selected sizes. If making your purchase directly from the website or heading into one of our stores we recommend contacting us for the available size before proceeding, occasionally this information might not be displayed online.  Sale rings cannot be exchanged for a different size. In the case where the size ordered is unsuitable, a refund will be offered. Certain rings may be able to be re-sized. Please note that re-sizing on sale rings is chargeable.

Rings

We like to cater to all clients and as such display all sizes available to Laings in a particular ring.  This does not mean the item is immediately available for delivery but that Laings is happy to order in sizes directly for clients.  This may result in an additional waiting period that you will be notified of upon placing your order or making an inquiry. Time scales will vary depending on the ring but rest assured we will aim to meet your desired date where possible.