Client Service Advisor

Over 180 years of craftsmanship, artistry and design have culminated in Laings’ rich heritage and long-standing reputation for high service standards and unrivalled knowledge.  

Across all generations we have continued to foster collaborative work environments for like-minded people who share their knowledge, expertise, and skill. Our principles of an inclusive culture are based on mutual respect, honesty and trust to foster an environment that makes our colleagues feel inspired every day. We continue to look for talented individuals who will share our passion for quality, our vision for continued growth and success and who are dedicated to developing their expertise.

As we seek to build on our Customer Services team, we have a new opportunity for a Client Service Advisor, keen to develop a successful career and elevate our team’s success. We will ensure you are supported to reach your potential and empowered to perform at your best. Values-based leadership is fostered across all Laings departments, along with tailored training and professional development to maintain your career growth.

A Career as Unique as You Are

As a Laings Client Service Advisor, you will be an ambassador for our brand to ensure that each and every client is treated to a 5-star experience. Discovering your clients' needs, guiding them through our website that hosts some of the world’s most prestigious jewellery and watch brands, and processing online sales to mimic the luxury of our in-store retail environments will become second nature.

This is a fantastic opportunity for store-based sales professionals working in luxury retail who are looking for a different career path with progression opportunities. You will embrace working with luxury brands such as Rolex, Patek Philippe, OMEGA, Cartier, and TAG Heuer, alongside our range of fine jewellery and diamonds.

Our passionate Customer Services team assist 37.5 hours per week - 5 days out of 7, with one late shift 11.30am to 08.00pm rotated weekly amongst the team. We offer a fair rotational shift pattern prepared one-month in advance.

Here is How We See Your Role:

• Liaising with our clients via email, live chat and telephone.
• Enriching all communications with clients using Laings luxury tone.
• Offering expert advice and assistance in an omnichannel environment.
• Processing orders and checking payment gateways.
• Communicating well with stores to ensure a seamless experience from enquiry to appointment for our clients.
• Booking referral appointments for our in-store teams.
• Arranging products to be viewed by clients.
• Performing as a team player and participating in all activities contributing to the company's overall objectives.
• Confidently utilising our CRM and stock management systems.
• Learning and mastering brand and product knowledge.
• A proactive approach to self-development using our inhouse training academy.

The Perfect Person We are Looking For:

• A passion for providing 5-star client experiences.
• Luxury retail experience – jewellery or watch industry desirable.
• A positive, can-do attitude.
• Creative problem-solving skills.
• A curious mind that thrives by learning new product knowledge.
• Excellent communication skills, to use both internally and externally.
• Experience with CRM systems, payment gateways and live chat facilities desirable.

Benefits and Culture:

We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.   

Join us and shine as we go forward, committed to staying at the forefront of the industry with a passion in providing personalised instore and aftersales experiences for customers, delivering impeccable service that is paired with exceptional product knowledge.

Engage with us!