Career Opportunity

Service Consultants

We are currently looking for a full time Service Consultant to join our team in Southampton. The right candidate will ideally have experience in a similar role, as well as excellent communication and organisational skills.

Responsibilities Include:

  • Booking in internal and external repairs from customers
  • Liaising with external workshops regarding estimates and timescales
  • Complete administration tasks including special orders, invoices and estimate generation
  • Communicating with customers as and when required to discuss their repair/ estimates
  • Provide advice and explanation of their estimate and works proposed
  • Introducing of Pre-Owned Watches to our customers
  • Increase awareness of the Service Department and promoting other products and services e.g. batteries, reseals, watch/ jewellery services
  • Notifying customers to inform work has been completed and the repair is ready for collection
  • Assisting the Service Manager and the rest of the service and sales team/s as and when required


Skills and Experience Required:

  • Positive attitude and friendly approach
  • Good organisational skills
  • Great communication skills, dealing with customers and suppliers
  • Ability to work well under pressure
  • Flexible approach and willing to assist in a variety of tasks
  • Ability to react to customer situations
  • Knowledge of luxury watch and jewellery brands preferred
  • Excellent working knowledge of the technical aspects of jewellery and watches desirable
Laings (Hampshire)

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