Mandarin Sales Consultant

We are currently seeking Mandarin speaking Sales Consultants to support and develop the growth of our Chinese business in our Southampton store. We are looking for someone who is enthusiastic, self-motivated and has a passion for delivering excellent customer service. The right candidates will be fluent in Mandarin, passionate about our brands and products and possess excellent sales technique.

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Responsibilities include:
  • Support & develop Chinese business
  • Meeting sales targets consistently
  • Building and maintaining client relationships
  • Drive sales of the area that you brand manage through product knowledge and ensuring key-lines/best sellers are always in stock
  • Visual Merchandising to ensure our windows and showcase displays are always meticulously clean and merchandised to the required standard
  • Responsibility for stock takes and daily jewellery counts
  • Booking in repairs and re-sizing to our workshops
  • Awareness of our competitors and identify opportunities to stay ahead of them
  • To be a strong contributor to the overall success of the business by ensuring that the clients’ satisfaction is priority throughout all aspects of the role
Skills and Experience Required:
  • Fluent in Mandarin
  • Jewellery and watch or luxury retail experience preferred but not essential
  • The ability to sell to and not just serve our clients
  • Client- focused with a desire to meet and exceed their expectations
  • A professional manner when dealing with clients and brand representatives -in-store, via phone and email
  • Demonstrate an ability to work well both individually and as part of a team
  • Have passion for our products and share that passion with clients
Location: Laings (Hampshire)

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